Terms of Services - D1/One Dentistry

  • Refund and Returns Policy


    Our refund and returns policy lasts 7 days. If 7 days have passed since your received the product, we can’t offer you a full refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. We also do not accept personalized products.

    Additional non-returnable items:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted:

    • Book with obvious signs of use
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Any item that is returned more than 7 days after delivery


    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.


    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to physical address we provide you.


    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

    Shipping returns

    To return your product, you should mail us at [email protected] and send your product to physical address we provide.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Need help?

    Contact us at [email protected] for questions related to refunds and returns.

Terms and conditions for Checkout Rewards – between D1 Services, Razorpay and the User

These terms and conditions hereinafter (“Online T&Cs”) shall apply in connection with the display of offers/ coupons (“Promotions”) by an advertiser on the payment gateway checkout page of D1 Services using Razorpay’s payment gateway services and shall be between Razorpay Software Private Limited (“Razorpay”), D1, and Users.


Customer hereby understands and acknowledges that:

  • D1 and Razorpay is merely acting as a facilitator between the Users and the advertisers (other merchants of Razorpay) on behalf of whom the offers /vouchers are being displayed;
  • D1 and Razorpay shall have no liability for any acts or omissions on behalf of the Advertisers and, D1 and Razorpay shall assume no liability whatsoever under the arrangement including for inability to claim an offer/ voucher; and
  • Further, you, the User, agree to indemnify and keep us indemnified from and against all claims resulting from the use of any detail/ information with regard to the offer/ voucher. We shall be entitled to remove any such details/ information without any prior intimation to you.